Submit a request

Thank you for choosing to complete our Pre-Travel Form. This form is for anyone who already has a booking with Classic Collection that hasn’t departed yet. Once you’ve submitted the details, our team will review your information and get back to you as soon as we can.

Please note: this form is only for existing bookings that are confirmed but not yet travelled.

If you’d like to discuss a matter with a customer currently in resort, please use the drop-down option for In-Resort form.

If you’d like to discuss something relating to a booking that has already returned to the UK, please complete our Post Travel Complaint form instead.

Thank you for choosing to complete our In Resort Form. This form is for anyone who has departed and requires assistance whilst customers are in resort (from the day of travel). Once you’ve submitted the details, our team will review your information and get back to you as soon as we can.

Please note: this form is only for bookings currently travelling.

If you’d like to discuss a matter with a customer currently Pre Travel, please use the drop-down option for Pre Travel.

If you’d like to discuss something relating to a booking that has already returned to the UK, please complete our Post Travel form instead.

Thank you for choosing to complete our Post Travel Form. This form is for anyone who has returned from travel and requires assistance. Once you’ve submitted the details, our team will review your information and get back to you as soon as we can.

Please note: this form is only for bookings that have returned from travel.

If you’d like to discuss a matter with a customer currently travelling or not yet departed, please use the drop-down options for either the Pre Travel team or the In Resort Team.