Overview The Airline Reference is a unique alphanumeric code required by customers to log in to the airline’s direct website to manage their flight (e.g., check-in, add baggage, select seats).
Alternative Terminology Depending on the airline, the Airline Reference may also be referred to as:
PNR (Passenger Name Record)
Reservation Number
Booking Reference or Booking Code
Confirmation Code
Where to Find the Airline Reference Customers can locate their reference code via the following self-serve paths:
My Bookings: Navigate to the Flight Login and Check-in Details section. The reference is displayed at the top.
My Bookings: Navigate to the View Booking Details page, and check the Your Flights section.
Booking Paperwork: The reference is explicitly listed on the Flight Voucher included in the booking confirmation.
Missing Booking Confirmation Paperwork If a customer cannot locate their confirmation paperwork:
Self-Serve Path: Direct the customer to log in to My Bookings, navigate to Manage Paperwork, and select Resend Paperwork to download or email a new copy.
Email Search: Advise the customer to check their spam or junk email folders for communications from
noreply@onthebeach.co.uk.
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Missing Return Flights on Airline Websites
Overview If a customer logs into an airline's website or app and can only view their outbound flight, the booking is secure. This standard industry occurrence happens when the inbound and outbound flights are processed as separate journeys by the airline systems.
Reason 1: Two Different Airlines
The outbound and return flights may be operated by two completely different airlines.
The customer must visit the second airline's website or app and log in separately to view and manage their return leg.
Reason 2: Two Different Airline References (Same Airline)
The booking system may secure flights with the exact same airline as two separate single journeys to obtain the lowest price.
The customer will have one Airline Booking Reference (PNR) for the outbound flight and a different reference for the inbound flight.
The customer must log out of the airline’s website and log back in entirely from scratch using the second reference number to manage the return flight.
Reason 3: SunExpress Bookings
SunExpress processes all tour operator bookings strictly as split journeys. Outbound and inbound legs will never appear together on their system.
When logging into the SunExpress portal, the customer must select the Tour Operator tab and select the One-way option.
The customer must manage the outbound flight using the outbound reference, and then repeat the one-way process completely separately using the inbound reference.
Self-Serve/Bot Action: Locating Flight Details To identify how their flights are structured and find the correct login details, direct the customer to their account:
Log into My Bookings.
Navigate to the Your Flights section (or check the Flight Summary paperwork).
Look at the top of the flight summary card for separate Outbound and Inbound tabs. These tabs display the exact airline names and the specific reference numbers required to log into each leg successfully.